Nova Load — Terms & Conditions:-
Welcome to Nova Load. By using our platform and services, you agree to comply with these Terms & Conditions. Please read carefully before making any transaction.
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1. General Use
Nova Load provides digital services, game top-ups, and online transactions. By placing an order, you confirm that the information you provide is accurate and that you accept these terms.
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2. Payments
All payments must be made using the methods available on Nova Load.
Customers are responsible for providing correct transaction details and ensuring sufficient balance before placing an order.
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3. Refund Policy
Refunds are credited only to your Nova Load Web Wallet and may be issued in the following cases:
Failed Orders: If the top-up or purchase was charged but not delivered.
Invalid User Data: If incorrect information causes order failure.
Service Unavailability: If the provider or game server is temporarily down.
Customer Request: If an order is cancelled before processing.
Important:
Refunds cannot be sent to external payment accounts (e.g., eSewa, Khalti, IME Pay, or bank accounts).
Refund requests must be submitted within 24 hours of the transaction, including transaction ID, proof of payment, and reason.
Approved refunds are added to your Web Wallet for future purchases.
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4. Order Cancellation
Orders can only be cancelled if not yet processed or completed.
Delivered orders cannot be cancelled.
Refunds for eligible cancellations follow the refund policy.
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5. Pricing & Availability
Prices are subject to change without notice.
Products and services rely on third-party providers; Nova Load is not responsible for delays, downtime, or technical issues caused by them.
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6. Account & Wallet
Your Nova Load Web Wallet can be used for future purchases.
Wallet balances cannot be withdrawn or transferred to external accounts.
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7. Limitation of Liability
Nova Load is not liable for indirect, incidental, or consequential damages resulting from the use of our services. Maximum liability will not exceed the transaction amount.
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8. Policy Updates
Nova Load may update these Terms & Conditions at any time without prior notice. Continued use of our services indicates acceptance of the revised terms.
9. Support
For order or refund-related support, contact ansuman topups through official channels. Include your order ID, username, and transaction details for faster assistance.